Welcome to the Direct Buy Armory!

Customer Service

  • Shipping & Delivery - FFLs AND TRANSFER OF OWNERSHIP 

    Whenever possible, we will combine shipping for multiple small accessories on the same order. Shipping insurance is offered at a rate of $1 per $100 ordered item(s) value. DirectBuyArmory.com is not responsible for uninsured items lost or damaged in transit by UPS, USPS, or any other shipping service. If you would like to review the total shipping charges for your order, click Checkout to preview the order. You can preview the order, including shipping charges, before you click to Confirm your order. The shipping and handling charge covers the cost of standard shipping. If you require expedited shipping, the shipping fees will be greater. You must contact us for a quote if you require expedited shipping. We do NOT ship to PO Boxes.

    Firearms normally ship within 3-7 working days after we receive your payment and a copy of the Federal Firearms License. Non-firearm orders normally ship from 3 to 7 days after we receive your payment. 

  • Privacy & Security

    Your satisfaction and sense of privacy is a priority for us, so we take a number of steps to ensure your safety and to give you a pleasurable shopping experience with us.

    Credit Card Numbers
    Your credit card transaction is conducted through a secure server. Your credit card number is stored only long enough for a charge to be made to it. Once the charge is completed, the number is removed from our server to guarantee your safety and privacy.

    E-mail Addresses
    We understand the annoyance of receiving junk e-mail. So, we want you to know that your e-mail address will never be given out or sold to any outside party, even ones that you might be interested in. This ensures that when you give your e-mail address to us for ordering or account purposes, you will not receive any other e-mail resulting from that action.

    Our regular e-mails are limited to order confirmations, customer questions, and possibly an optional newsletter. If you have an account with us, you may choose to not receive our newsletter if we offer one.

    Personal Information
    We never give out your e-mail address, as described above. Any names or addresses provided will only be used by you the customer, and by us -- DirectBuyArmory.Com -- for ordering or shipping purposes. DirectBuyArmory.Com complies with all applicable federal, state and local laws governing the sale, transfer and ownership of firearms. 

    We may use third-party advertising companies to serve ads when you visit our Website. These companies may use information about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. 

  • Returns & Replacements

    Returns are ONLY accepted for merchandise found defective immediately upon receipt. DirectBuyArmory.Com will provide YOUR CHOICE of a replacement item (pending availability) or full refund AND pay the return shipping cost on all firearms and accessories found defective upon receipt.  For your added convenience,  DirectBuyArmory.com will also arrange for the defective items to be picked up and returned to us by the original shipper.  PLEASE DO NOT ATTEMPT TO RETURN PACKAGES TO THE ADDRESS ON THE BOX AS WE WILL BE UNABLE TO VERIFY YOUR RETURN AND ISSUE REPLACEMENT OR REFUND. 

    ALL RETURNS MUST SHIP TO 

    DirectBuyArmory 
    ATTN: RETURNS 
     Lees Summit, MO 


    VERY IMPORTANT - FIREARM RETURNS  !!  Please take your time to inspect all firearms thoroughly BEFORE proceeding with the transfer. Once a new firearm is transfered to you it is considered used, even if unfired.  Consequently, we cannot provide a full refund for new firearms once they have been transferred into your possession.  Also, we DO NOT reimburse FFL transfer fees on returned items.  We do understand that some manufacturer defects may not be identifiable upon initial inspection.  However, upon discovering a defect AFTER the transfer, the firearm MUST be returned directly to the manufacturer for replacement or repair(in accordance with manufacturers warranty policy).  By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary transfer fees of returning the firearm to us through your local FFL dealer.  If we do receive a defective firearm that has already been transfered, we will simply forward the firearm to the manufacturer on your behalf.  Manufacturer repaired firearms can be returned directly to the customer without additional FFL transfer or associated fees.  However, if the manufacturer chooses to replace the firearm, the replacement firearm must transfer through your local FFL dealer to document the replacement firearm serial number. 

  • Ordering

    Website Orders

    Please complete the following steps in order.

    1. Place your online order. Remember to fill out the order form completely to insure proper processing. Make sure to double check your address, telephone number, and email address for typos. You are responsible for any UPS or US Mail surcharges that result from incomplete/incorrect address information.
    2. Email a legible copy of your Federal and/or State Identification with the Order Number given on the Receipt page.When faxing your photo ID it helps to enlarge it a couple of times on a photocopier first, as well as lightening a dark copy. When emailing a scan or digital photo of your photo ID it is important to keep the image at a reasonable size. A width of 400 to 500 pixels with low to medium resolution is ideal. If the address on the photo identification is different than the order address, please include a short explanation as to why.

    Please submit the above information to:

    sales@directbuyarmory.com

    After your initial order, the above information will be kept on file for future orders. This information will be saved under the billing Name and Zip code on the initial order. If you move or have a change of billing address before your next order, you will need to resubmit the above information as if it was a new order.

  • Payment, Pricing & Promotions

     

  • Viewing Orders

     

  • Updating Account Information